FREQUENTLY ASKED QUESTIONS

WHAT'S THE STATUS OF MY ORDER?
Our current processing times can be found at the top of our HOME PAGE. Please keep in mind that processing times DO NOT INCLUDE shipping time.

WHAT'S THE EXPECTED DELIVERY TIME FOR MY ORDER?
Shipping times are determined by the shipping carrier. Orders that are packed and ready to ship are typically dropped off on the next business day unless unforeseen delays occur. 

*PLEASE NOTE THAT ACTUAL DELIVERY TIMES MAY VARY BASED ON FACTORS BEYOND OUR CONTROL. WE ARE UNABLE TO ANSWER ANY QUESTIONS REGARDING YOUR PACKAGE TAKING LONGER THAN EXPECTED TO ARRIVE.

CAN I MAKE CHANGES OR CANCEL MY ORDER?
We ask that you carefully look over your cart before placing your order. Once an order has been submitted, it cannot be modified or canceled. 

HOW DO I TRACK MY ORDER?
Once your order is processed, your tracking information will be sent to the email address on file. 

WHAT IS SHIPTECTION SHIPPING PROTECTION?
ShipTection Shipping Protection is a low-cost, optional shipping insurance offered through a trusted third-party provider. It covers LOST, STOLEN, OR DAMAGED PACKAGES and offers an easy, hassle-free claims process. Their customer service is excellent and makes resolving issues quick and simple!

*WE STRONGLY RECOMMEND PURCHASING SHIPTECTION SHIPPING PROTECTION AT THE TIME OF PLACING YOUR ORDER TO ENSURE YOUR PACKAGE IS COVERED.

HOW DO I RETURN AN ITEM?
We offer a 2-DAY RETURN, REFUND, OR REPLACEMENT POLICY on eligible items.

*PLEASE NOTE THAT ALL SILICONE ITEMS ARE FINAL SALE.

Please review our Return Policy Refund Policy – Kaotic Kreations (kaotic-kreations.com) for more information. 

HOW DO I CHANGE THE DELIVERY/SHIPPING ADDRESS ON MY ORDER?
Please double-check the shipping information before submitting your order, as ADDRESS CHANGES ARE NOT ALLOWED FOR ANY REASON.

IT APPEARS THAT I'VE BEEN CHARGED MULTIPLE TIMES FOR AN ORDER. HOW DO I RESOLVE THIS?
These charges are likely authorization holds that have been placed on your bank or credit card account and are usually released within 24-48 hours. 

I AM MISSING AN ITEM. HOW DO I GET IT? 
If something is missing from your order, please email us at info@kaotic-kreations.com. Please include your ORDER NUMBER and a CLEAR PHOTO OF THE ITEMS YOU RECEIVED in your package so we can quickly resolve the issue. 

I RECEIVED A DAMAGED/DEFECTIVE ITEM. WHAT SHOULD I DO? 
While we carefully inspect all items before shipping, sometimes things slip through. If you received a damaged or defective item, please email us at info@kaotic-kreations.com within 24 hours of receiving your order.

Please include your FULL NAME, ORDER NUMBER, and a BRIEF DESCRIPTION OF THE ISSUE. You'll also need to provide CLEAR PHOTOS of any damaged or defective item(s) so we can assist you promptly.  

PLEASE NOTE: If we determine that the product has been tampered with before the photos were taken, we reserve the right to refuse a refund or replacement. If our team confirms that the item is indeed defective, a refund will be issued for the purchase amount.

*KAOTIC KREATIONS IS NOT RESPONSIBLE FOR ANY PACKAGES LOST IN TRANSIT OR DAMAGES THAT MAY OCCUR DURING SHIPMENT.