Frequently Asked Questions

WHAT'S THE EXPECTED DELIVERY TIME FOR MY ORDER?
Our current turnaround time is at the top of the homepage.

PLEASE NOTE THAT ACTUAL DELIVERY TIMES MAY VARY BASED ON FACTORS BEYOND OUR CONTROL. WE ARE UNABLE TO ANSWER ANY QUESTIONS REGARDING YOUR PACKAGE TAKING LONGER THAN EXPECTED TO ARRIVE.

HOW DO I TRACK MY ORDER?
Once your order is processed, you’ll receive an email with your tracking information.

WHAT IS SHIPTECTION SHIPPING PROTECTION
ShipTection Shipping Protection is a low-cost optional shipping insurance offered through a trusted third-party provider. It covers LOST, STOLEN, OR DAMAGED PACKAGES and offers an easy, hassle-free claims process. Their customer service is excellent and makes resolving issues quick and simple!

HOW DO I RETURN AN ITEM?
We offer a 2-DAY RETURN, REFUND, OR REPLACEMENT POLICY on eligible items.

PLEASE NOTE THAT ALL SILICONE ITEMS ARE FINAL SALE.

Please review our Return Policy Refund Policy – Kaotic Kreations (kaotic-kreations.com) for more information.

HOW DO I CHANGE THE DELIVERY/SHIPPING ADDRESS ON MY ORDER?
Please double-check the shipping information before submitting your order.

**ADDRESS CHANGES ARE NOT ALLOWED FOR ANY REASON**

IT APPEARS THAT I'VE BEEN CHARGED MULTIPLE TIMES FOR AN ORDER. HOW DO I RESOLVE THIS?
These charges are likely authorization holds that have been placed on your bank or credit card account and are usually released within 24-48 hours.

I AM MISSING AN ITEM. HOW DO I GET IT?
If something is missing from your order, please email us at info@kaotic-kreations.com. Please include your ORDER NUMBER and a CLEAR PHOTO OF THE ITEMS YOU RECEIVED in your package so we can quickly resolve the issue.

I RECEIVED A DAMAGED/DEFECTIVE ITEM. WHAT SHOULD I DO?
While we carefully inspect all items before shipping, sometimes things slip through. If you received a damaged or defective item, please email us at info@kaotic-kreations.com within 24 hours of receiving your order.

Please include your FULL NAME, ORDER NUMBER, and a BRIEF DESCRIPTION OF THE ISSUE. You'll also need to provide CLEAR PHOTOS of any damaged or defective item(s) so we can assist you promptly.

PLEASE NOTE: If we determine that the product has been tampered with before the photos were taken, we reserve the right to refuse a refund or replacement. If our team confirms that the item is indeed defective, a refund will be issued for the purchase amount.

KAOTIC KREATIONS IS NOT RESPONSIBLE FOR ANY PACKAGES LOST IN TRANSIT OR DAMAGES THAT MAY OCCUR DURING SHIPMENT.

WE STRONGLY RECOMMEND PURCHASING SHIPTECTION SHIPPING PROTECTION AT THE TIME OF PLACING YOUR ORDER TO ENSURE YOUR PACKAGE IS COVERED.

HOW DO I JOIN YOUR LOYALTY PROGRAM?

Joining the Kaotic Kreations Loyalty Program is easy and free! Simply sign up on our website by providing your name, email address, and creating a password. You'll start earning points right after your first purchase!

HOW DO I EARN POINTS IN THE LOYALTY PROGRAM?

Earn points every time you shop with Kaotic Kreations. For every dollar spent, you earn one point. Additional points can be earned through special promotions, seasonal offers, and by purchasing selected items. Stay updated with our newsletters for more opportunities to earn points.

HOW CAN I REDEEM MY POINTS?

Redeem your points directly at checkout on our website. You can apply your points for discounts on purchases, exclusive products, or special rewards. Choose the number of points you wish to redeem and apply them to your purchase.

WHAT IS THE BEST WAY TO CONTACT KAOTIC KREATIONS?

The best way to reach us is by email at info@kaotic-kreations.com. Whether you have questions, comments, or concerns, we're here to help! Please allow up to 48 business hours for a response.