FREQUENTLY ASKED QUESTIONS

We’ve answered some of our most frequently asked questions below. Please review this page before contacting us! You may find the answer you need right here!

WHAT IS THE STATUS OF MY ORDER?

Our current processing/turnaround time is always displayed at the top of our website homepage.

Please remember that processing time does not include shipping/transit time.

Once your order has been processed and a shipping label has been created, you will receive tracking information by email.

I ORDERED A 3D PRINTED ITEM. WHEN WILL MY ORDER SHIP?

All of our 3D printed items are made to order and have a processing time of approximately 2–5 business days.

If your order contains both 3D printed items and regular in-stock merchandise, your entire order will ship together once the 3D printed items are completed and your full order is ready for shipment.

CAN I MAKE CHANGES TO OR CANCEL MY ORDER?

Please carefully review your cart, quantities, shipping address, and other order information before completing checkout.

Due to the volume of orders we process, once an order has been submitted, it cannot be modified or canceled.

This includes adding or removing products, changing quantities, applying a discount code, or changing the shipping address.

HOW DO I TRACK MY ORDER?

Once your order has been processed and a shipping label has been created, tracking information will be sent to the email address associated with your order.

Please allow time for the shipping carrier to scan your package before expecting tracking updates.

Please note: Carrier delivery estimates are estimates only. Weather, holidays, increased shipping volume, and other circumstances outside of our control may cause delays.

WHY DOES MY TRACKING SAY “LABEL CREATED”?

This means that your shipping label has been generated.

Tracking may not update immediately. The carrier must first scan the package into its system before additional tracking information appears.

MY PACKAGE IS DELAYED. WHAT SHOULD I DO?

Once your package is in the possession of USPS or UPS, we have access to the same tracking information that you see.

If your package is experiencing a carrier delay, please contact the shipping carrier directly for additional information.

If you purchased ShipTection Shipping Protection and believe your package may be lost, please contact us for information regarding the applicable claim process.

WHAT IS SHIPTECTION SHIPPING PROTECTION?

ShipTection Shipping Protection is an optional shipping protection service available during checkout.

It provides coverage for eligible packages that are lost, stolen, or damaged during shipment, subject to the applicable coverage terms.

We strongly recommend adding shipping protection to your order, especially since unexpected issues can occur while a package is in transit.

If you choose to decline shipping protection at checkout, your package will not have this additional coverage.

MY TRACKING SAYS DELIVERED, BUT I DON'T HAVE MY PACKAGE. WHAT SHOULD I DO?

First, please check around your property, including your porch, mailbox, garage, bushes, side doors, and other possible delivery locations. We also recommend checking with members of your household and nearby neighbors.

If you still cannot locate your package, contact your local carrier/post office and ask whether they can provide additional delivery information or GPS confirmation.

If you purchased ShipTection Shipping Protection, please contact us regarding the applicable claim process.

WHAT IS THE BEST WAY TO CONTACT KAOTIC KREATIONS?

The best way to reach us is by email at info@kaotic-kreations.com.

Whether you have a question about your order, a custom request, shipping inquiry, or another concern, email is the fastest and most reliable way to contact us.

Please include your full name and order number when contacting us regarding an existing order.

HOW DO I RETURN AN ITEM?

We offer a 2-day return, refund, or replacement request period for eligible items.

Return requests must meet the requirements outlined in our Refund Policy.

Please note that all silicone product sales are final and are not eligible for return.

For complete information regarding eligibility, return shipping, restocking fees, and refunds, please review our Refund Policy.

CAN I CHANGE THE SHIPPING ADDRESS ON MY ORDER?

No. Once an order has been submitted, we cannot change the shipping address for any reason.

Please carefully verify your shipping information before completing checkout.

I'M MISSING AN ITEM FROM MY ORDER. WHAT SHOULD I DO?

Please inspect your entire order as soon as it arrives.

If an item is missing, contact us by email at info@kaotic-kreations.com within 2 days of delivery.

Please include:

• Your full name

• Your order number

• The name of the missing item

• A clear photo of the items and packaging you received

We will review the information and assist you as quickly as possible.

I RECEIVED A DAMAGED OR DEFECTIVE ITEM. WHAT SHOULD I DO?

Please contact us by email at info@kaotic-kreations.com within 2 days of delivery.

Include your full name, order number, a description of the issue, and clear photos and/or video showing the damaged or defective item and packaging.

Please do not discard the item or packaging until the issue has been reviewed, as additional photos or information may be required.

If we determine that an item has been intentionally altered, damaged, or tampered with before documentation was provided, we reserve the right to deny the request.

I RECEIVED THE WRONG ITEM. WHAT SHOULD I DO?

Please email us within 2 days of delivery with your full name, order number, and a clear photo of the incorrect item you received.

Once we verify the issue, we will provide the appropriate resolution.

DO YOU OFFER LOCAL PICKUP?

Yes! Local pickup is available for eligible orders.

Local pickup orders are typically ready within 1–2 business days, unless your order contains an item with a longer processing time, such as a made-to-order 3D printed product.

You will receive a text message and/or email when your order is ready.

Please do not arrive for pickup until you have received your ready-for-pickup notification.

Once notified, orders must be picked up within 24 hours. We do not hold completed orders.

DO YOU OFFER FREE SHIPPING?

Yes! We offer FREE Standard U.S. Shipping on orders over $150.

DO YOU SHIP INTERNATIONALLY?

Yes, we offer international shipping.

International customers are responsible for any customs duties, import taxes, tariffs, brokerage charges, or other fees assessed by their country or local authorities.

These charges are not included in the shipping price paid at checkout.

DO YOU OFFER CUSTOM ACRYLIC FLATBACKS?

Yes! We offer custom acrylic flatbacks.

Please contact us by email with your image/design and the details of what you're looking for so we can determine availability and provide additional information.

WHERE CAN I FIND YOUR CURRENT PROCESSING TIME?

Our current processing time is always posted at the top of our homepage.

Please check this before ordering, especially during sales, holidays, new product releases, and other high-volume periods.

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