WHAT'S THE EXPECTED DELIVERY TIME FOR MY ORDER?
We’re known for our super-fast turnaround time! Orders are processed and shipped within 1–2 BUSINESS DAYS, but we aim to get most orders out BY THE NEXT BUSINESS DAY.

Once your order has left our warehouse, the estimated delivery time varies based on the shipping method:
USPS Ground Advantage (previously known as First Class Mail) typically takes 2-5 business days, depending on your location. 
USPS Priority typically takes 2-3 business days, depending on your location.

PLEASE NOTE THAT ACTUAL DELIVERY TIMES MAY VARY BASED ON FACTORS BEYOND OUR CONTROL. WE ARE UNABLE TO ANSWER ANY QUESTIONS REGARDING YOUR PACKAGE TAKING LONGER THAN EXPECTED TO ARRIVE

HOW DO I TRACK MY ORDER?
Once your order is processed, you’ll automatically receive an email with your tracking information. Be sure to check your inbox, and don’t forget to look in your spam or junk folders just in case!

WHAT IS ROUTE PACKAGE PROTECTION
Route Package Protection is a low-cost optional shipping insurance offered through a trusted third-party provider. It covers LOST, STOLEN, OR DAMAGED PACKAGES and offers an easy, hassle-free claims process. Their customer service is excellent and makes resolving issues quick and simple!

HOW DO I RETURN AN ITEM?
We offer a 2-DAY RETURN, REFUND, OR REPLACEMENT POLICY on eligible items. Please note that SILICONE ITEMS ARE NOT ELIGIBLE FOR RETURN FOR ANY REASON — ALL SILICONE SALES ARE FINAL.

Please review our Return Policy Refund Policy – Kaotic Kreations (kaotic-kreations.com) for more information. 

HOW DO I CHANGE THE DELIVERY/SHIPPING ADDRESS ON MY ORDER?
PLEASE DOUBLE CHECK YOUR SHIPPING ADDRESS AT CHECKOUT! Once you've placed your order, ADDRESS CHANGES ARE NOT ALLOWED FOR ANY REASON.

IT APPEARS THAT I'VE BEEN CHARGED MULTIPLE TIMES FOR AN ORDER. HOW DO I RESOLVE THIS?
These charges are likely authorization holds that have been placed on your bank or credit card account and are usually released within 24-48 hours. 

I AM MISSING AN ITEM. HOW DO I GET IT? 
If something is missing from your order, please email us at info@kaotic-kreations.com. Please include your ORDER NUMBER and a CLEAR PHOTO OF THE ITEMS YOU RECEIVED in your package so we can quickly resolve the issue. 

I RECEIVED A DAMAGED/DEFECTIVE ITEM. WHAT SHOULD I DO? 
We're so sorry about that! While we carefully inspect all items before shipping, sometimes things slip through. If you received a damaged or defective item, please email us at info@kaotic-kreations.com within 24 hours of receiving your order. Please include your FULL NAME, ORDER NUMBER, and a BRIEF DESCRIPTION OF THE ISSUE. You'll also need to provide CLEAR PHOTOS of any damaged or defective item(s) so we can assist you promptly.  

PLEASE NOTE: If we determine that the product has been TAMPERED WITH BEFORE PHOTOS WERE TAKEN, we reserve the right to REFUSE A REFUND OR REPLACEMENT. If our team confirms that the item is indeed defective, a REFUND WILL BE ISSUED FOR THE PURCHASE AMOUNT.