FAQ

FREQUENTLY ASKED QUESTIONS

- Do you offer wholesale/bulk discounts?
Yes, we offer wholesale/bulk discounts on select products in our shop! You may contact us by email info@kaotic-kreations.com for more information.

- What's the expected delivery time for my order?
We pride ourselves on our extremely fast turnaround time! Orders are processed and shipped within 1-2 business days, but we aim to process and ship most orders next business day! 

Once your order has left our shop, the estimated delivery time varies based on shipping method:
USPS Ground Advantage (previously known as First Class Mail) typically take 2-5 business days, depending on your location. 
USPS Priority typically take 2-3 business days, depending on your location.

*PLEASE NOTE THAT ACTUAL DELIVERY TIMES MAY VARY BASED ON FACTORS BEYOND OUR CONTROL. WE ARE UNABLE TO ANSWER ANY QUESTIONS REGARDING YOUR PACKAGE TAKING LONGER THAN EXPECTED TO ARRIVE*

- How do I track my order?
All tracking information is automatically sent via email once your order has been processed. Please check your email (including spam and junk folders) for your tracking number.

- What is Route Package Protection?
We have added optional shipping insurance through a third-party known as Route. They have an easy claims process for lost, damaged, and stolen packages, and their customer service is wonderful to work with! 

The cost of Route Package Protection is calculated based on the total of your order.

- How do I return an order?
We have a 3-day return, refund, or replacement policy on eligible items. 

Please review our Return Policy Refund Policy – Kaotic Kreations (kaotic-kreations.com) for more information. 

- I am missing an item. How do I get it? 
Please email info@kaotic-kreations.com to let us know which item(s) are missing from your order. Please include your order number and a clear photo of the items received in your package. 

- I received a damaged/defective item. What should I do? 
While we do our very best to inspect all items for any defects before shipping, it's impossible to catch them all. 

Please email info@kaotic-kreations.com within 24 hours of receiving your order with your full name and your order number along with a brief description of the issue. You will be required to provide clear photos of any damaged or defective items. 

If for any reason we feel that the product has been tampered with before the photos were taken, we have the right to refuse a refund or replacement.
If it is determined by our team that the item is indeed defective, a refund will be issued for the purchase price. 
*KAOTIC KREATIONS IS NOT RESPONSIBLE FOR ANY DAMAGES THAT OCCUR DURING SHIPMENT. WE STRONGLY ENCOURAGE YOU TO PURCHASE ROUTE SHIPPING PROTECTION AT THE TIME OF PLACING YOUR ORDER*
- How do I join your Loyalty Program?
You can join Kaotic Kreations Loyalty Program by signing up on our website. Registration is free and simple, you just provide your name, email and create a password. You'll start earning points immediately after your first purchase. 
- How do I earn points in the Loyalty Program?
Earn points every time you shop with Kaotic Kreations. For every dollar spent, you earn one point. Additional points can be earned through special promotions, seasonal offers, and by purchasing selected items. Stay updated with our newsletters for more opportunities to earn points.
- How can I redeem my points?
Redeem your points directly at checkout on our website. You can apply your points for discounts on purchases, exclusive products, or special rewards. Simply choose the number of points you wish to redeem and apply them to your purchase.
- What is the best way to contact Kaotic Kreations?
The best way to contact us is by email info@kaotic-kreations.com with any questions, comments, or concerns. Please allow up to 48 business hours for a response.