At Kaotic Kreations, we’re committed to providing a smooth and transparent shopping experience. Please take a moment to review our Refund Policy below! We kindly ask that all business inquiries be sent to our official channels. Messages sent to personal accounts will not be acknowledged. 

Once an order is placed, it CANNOT BE EDITED OR MODIFIED. If you choose to cancel your order, please note that STORE CREDIT will be issued. No refunds will be provided. Store credit will be linked directly to your account for future use.

TO REQUEST A CANCELLATION, please email us at info@kaotic-kreations.com with the following details:

Your full name, your order number, and a brief reason for the cancellation.

You'll receive an email notification once your cancellation request has been APPROVED OR DENIED.

If approved, a STORE CREDIT (MINUS A 20% CANCELLATION FEE) will be issued to your account WITHIN 48 BUSINESS HOURS

If you believe there has been an error with your store credit, please don't hesitate to contact us at info@kaotic-kreations.com so we can assist you. 

We offer a 2-DAY RETURN, REFUND, OR REPLACEMENT POLICY on eligible items. This means you have 2 DAYS FROM THE DATE YOUR PACKAGE WAS MARKED AS DELIVERED to contact us and request a return, refund, or replacement.

Please note: REQUESTS MADE AFTER THE 2-DAY WINDOW WILL NOT BE ACCEPTED.

To be eligible for a return, your item(s) must be IN UNUSED CONDITION, IN THE ORIGINAL PACKAGING, and in the SAME CONDITION as received.

Return acceptance is determined at our sole discretion.
Any item(s) sent back without an approved return request will not be accepted, and we are under no obligation to issue a refund for such items.

If your return request is approved, you will be responsible for:

Shipping the item(s) back at your own expense, providing a VALID TRACKING NUMBER, and shipping the item(s) within 2 DAYS of receiving your return approval.

Once we receive and inspect your return, a refund will be issued to your original payment method, MINUS A 15% RESTOCKING FEE and the ORIGINAL COST OF SHIPPING.

Refunds are processed within 48 BUSINESS HOURS of receiving the return.

TO START A RETURN, please email us at info@kaotic-kreations.com and include:

Your full name, your order number, and the item(s) you'd like to return. 

Due to the nature of the product, ALL SILICONE SALES ARE FINAL. 

Please INSPECT YOUR ENTIRE ORDER CAREFULLY UPON DELIVERY for any defective, broken, missing, or incorrect items.

If you notice an issue, CONTACT US WITHIN 24 HOURS of delivery at info@kaotic-kreations.com. Be sure to include:

Your full name, your order number, a brief description of the issue, and CLEAR PHOTOS of any damaged or defective item(s).

Our team will review the provided information. If we believe the item has been TAMPERED WITH OR ALTERED PRIOR TO THE PHOTOS BEING TAKEN, we reserve the right to DENY A REFUND OR REPLACEMENT.

If the item is determined to be DEFECTIVE, a refund will be issued for the PURCHASE PRICE of the item.