Shipping Policy

We offer FREE US STANDARD SHIPPING on orders over $150.

It is the customer's responsibility to select FREE STANDARD SHIPPING at the time of placing your order. If this option is not selected at checkout, you will be charged for shipping.
Route Package Protection
We highly suggest adding Route Package Protection to your order! This protection is typically pre-selected in your cart, but please double-check before completing your purchase.
PLEASE NOTE - IF YOU OPT OUT OF ROUTE SHIPPING PROTECTION, KAOTIC KREATIONS IS NOT RESPONSIBLE FOR ANY DAMAGES THAT OCCUR DURING SHIPMENT.
Shipping prices and terms are subject to change due to fluctuations charged by our shipping provider.

  • Please check our homepage for current processing times.  
  • PLEASE DOUBLE-CHECK YOUR SHIPPING ADDRESS AT CHECKOUT! Once you've placed your order, ADDRESS CHANGES ARE NOT ALLOWED FOR ANY REASON.
  • All tracking information is automatically emailed once your order has been processed. Please check your email for your tracking number. If you do not receive an email with your tracking number, please check your spam and junk folders. 
  • Once your package is picked up from our warehouse, we have no control over transit time and delivery. We aren't able to answer any questions about your package taking longer than expected to arrive. Please refer any questions regarding your package to USPS.
  • The estimated delivery window provided during checkout does NOT include processing times. 

If your package is returned to us due to incorrect shipping information, you will be responsible for any additional shipping costs we incur to re-ship your package.

IF AN ORDER MUST BE REFUNDED DUE TO INCORRECT SHIPPING INFORMATION, THERE WILL BE A 15% RESTOCK FEE + THE COST OF SHIPPING DEDUCTED FROM YOUR REFUND.

We offer local pick-up! Orders are typically ready within 24 business hours. Once we've processed your order, you will receive a text message and/or email with instructions to pick up your order!

Pick-up Hours: Monday - Friday 10:00 am - 7:00 pm EST. We do not offer pickup on Holidays.