Shipping policy

    SHIPPING POLICY

    Thank you for shopping with Kaotic Kreations LLC! Please review our shipping and order processing policies before placing your order.

    We offer FREE Standard U.S. Shipping on orders over $150!

    The $150 minimum applies to the qualifying product total. Any applicable exclusions will be displayed at checkout.

    ORDER PROCESSING TIMES

    Our current order processing/turnaround time is always displayed at the top of our website homepage.

    Processing time is separate from shipping/transit time.

    The estimated delivery dates displayed at checkout are carrier estimates and do not include our order processing time.

    Once your order has been processed and a shipping label has been created, tracking information will be sent to the email address associated with your order.

    Please allow time for the shipping carrier to scan your package before expecting tracking updates.

    3D PRINTED ITEMS

    All 3D printed items are made to order and have a processing time of approximately 2–5 business days.

    If your order contains both 3D printed and non-3D printed merchandise, your entire order will ship together once the 3D printed items are completed and the full order is ready for shipment.

    Please keep this additional processing time in mind when ordering 3D printed products.

    SHIPPING CARRIERS

    We currently ship orders using USPS and UPS.

    Once your package has been picked up or accepted by the shipping carrier, Kaotic Kreations LLC does not control the carrier's transit or delivery process.

    Carrier delays may occur due to weather, holidays, increased shipping volume, transportation disruptions, or other circumstances outside of our control.

    We have access to the same tracking information provided to the customer. Questions regarding a package that is delayed while in transit should be directed to the shipping carrier.

    SHIPPING PROTECTION

    We strongly recommend purchasing ShipTection Shipping Protection at checkout.

    Shipping protection provides coverage for eligible packages that are lost, stolen, or damaged during shipment, subject to the terms of the protection coverage.

    If you choose to decline shipping protection at checkout, you acknowledge that your order will not have this additional protection.

    Claims involving packages with shipping protection will be handled according to the applicable ShipTection claim process and coverage terms.

    SHIPPING ADDRESS

    PLEASE VERIFY YOUR SHIPPING ADDRESS CAREFULLY BEFORE SUBMITTING YOUR ORDER.

    Once an order has been submitted, we cannot change the shipping address.

    Kaotic Kreations LLC is not responsible for delays, failed deliveries, or returned packages resulting from an incorrect or incomplete address provided by the customer.

    RETURNED PACKAGES

    If your package is returned to us because of an incorrect or incomplete shipping address or another customer-related delivery issue, the customer will be responsible for any additional shipping charges required to resend the package.

    If a returned order is eligible for a refund rather than being reshipped, a 15% restocking fee and the original shipping cost will be deducted from the refund.

    Any additional carrier fees incurred as a result of the return may also be deducted when applicable.

    PACKAGES MARKED DELIVERED

    If tracking shows that your package was delivered but you cannot locate it, please first:

    • Check around your porch, mailbox, garage, bushes, or other possible delivery locations.

    • Check with members of your household and nearby neighbors.

    • Contact your local carrier/post office for assistance.

    • Ask the carrier whether GPS delivery information is available.

    Kaotic Kreations LLC does not have access to additional carrier tracking information beyond what is provided through the tracking system.

    If shipping protection was purchased, please contact us so we can provide information regarding the applicable claim process.

    INTERNATIONAL ORDERS

    International customers are responsible for any applicable customs duties, import taxes, tariffs, brokerage charges, or other fees imposed by their country or local authorities.

    These charges are not included in the shipping price paid to Kaotic Kreations LLC and may be collected separately upon arrival.

    International delivery times may also vary due to customs processing and other circumstances outside of our control.

    LOCAL PICKUP

    We offer local pickup for eligible orders.

    Local pickup orders are typically processed and ready within 1–2 business days, unless the order contains merchandise with a longer processing time.

    You will receive a text message and/or email when your order is ready for pickup, along with pickup instructions.

    Please do not arrive to pick up your order until you have received confirmation that it is ready.

    SUMMER PICKUP HOURS

    Effective May 1, 2026 – October 1, 2026

    Monday – Friday
    9:00 AM – 5:00 PM

    IMPORTANT: Once you have been notified that your order is ready, it must be picked up within 24 hours. We do not hold completed orders.

    PLEASE REMEMBER

    By completing your purchase, you acknowledge that you have reviewed the shipping method, shipping address, applicable processing time, and shipping protection options before submitting your order.

    Please contact us if you have a question regarding your order before placing it.