Refund policy

REFUND & RETURN POLICY

At Kaotic Kreations LLC, we take great care in preparing and packing every order. Please review the following policies carefully before placing your order.

ORDER CANCELLATIONS/CHANGES

Due to the volume of orders we receive and the speed at which orders enter processing, all orders are final once submitted.

Once an order has been placed, we are unable to:

  • Cancel the order

  • Add or remove items

  • Apply discounts or coupon codes

  • Change the shipping address

Please carefully review your cart, shipping address, and order details before completing checkout.

RETURNS

We offer a 2-day return request period on eligible items.

You have 2 days from the date your package is marked delivered by the shipping carrier to contact us and request a return.

RETURN REQUESTS SUBMITTED AFTER THE 2-DAY PERIOD WILL NOT BE ACCEPTED.

To be eligible for a return, the item(s) must be:

  • Unused

  • In its original packaging

  • In the same condition in which it was received

All returns require prior approval from Kaotic Kreations LLC. Items returned without authorization will not be accepted or refunded.

If Your Return Is Approved

The customer is responsible for:

  • All return shipping costs

  • Providing a valid return tracking number

  • Shipping the merchandise within 2 days of receiving return authorization

Once your return is received and inspected, a refund will be issued to your original payment method.

A 15% restocking fee and the original shipping cost will be deducted from the refund.

Approved refunds are generally processed within 72 business hours after the returned merchandise has been received and inspected.

NON-RETURNABLE ITEMS

Due to the nature of the products, all silicone product sales are final.

Silicone products cannot be returned or exchanged.

Additional items marked Final Sale or Discontinued are also not eligible for return unless otherwise stated.

DAMAGED, DEFECTIVE, MISSING OR INCORRECT ITEMS

Please inspect your entire order immediately upon delivery.

Any broken, defective, missing, or incorrect merchandise must be reported to us within 2 days of the package being marked delivered by the shipping carrier.

Requests submitted after the 2 day reporting period may not be eligible for a refund or replacement.

When contacting us, please include:

  • Your full name

  • Order number

  • A description of the issue

  • Clear photographs of the item(s), packaging, and shipping package when applicable

Please do not discard damaged merchandise or packaging until your claim has been reviewed.

Depending on the circumstances, an approved claim may be resolved with a refund, replacement, or other appropriate resolution at our discretion.

SHIPPING DAMAGE, LOST OR STOLEN PACKAGES

Shipping protection is available to customers during checkout and is strongly recommended.

If shipping protection is purchased, eligible lost, stolen, or damaged package claims will be handled according to the terms of the shipping protection coverage.

If shipping protection is declined at checkout, Kaotic Kreations LLC is not responsible for packages or items that are lost, stolen, or damaged while in the possession of the shipping carrier.

Once a package has been transferred to the shipping carrier, delivery and transit issues are outside of our direct control.

If tracking shows a package as delivered but you cannot locate it, please contact the shipping carrier for further assistance. The carrier may be able to verify delivery information or GPS delivery coordinates.

COLOR/PRODUCT VARIATIONS

We make every effort to accurately represent our products in photographs.

However, please understand that colors may appear differently due to lighting, photography, screen settings, and device displays.

Colors may also vary slightly between manufacturing or production runs. Minor color variations are not considered defects.

For handmade or 3D-printed products, minor variations or small surface imperfections may occur as a natural result of the production process and are not necessarily considered defects when they do not affect the item's functionality.

HOW TO CONTACT US

To request a return or report an issue with your order, please contact us by email at:

info@kaotic-kreations.com

Please include your full name and order number with all inquiries so we can locate your order as quickly as possible.

IMPORTANT

BY COMPLETING YOUR PURCHASE, YOU ACKNOWLEDGE THAT YOU HAVE REVIEWED AND AGREED TO THE POLICIES ABOVE.

Kaotic Kreations LLC reserves the right to deny a return, refund, or replacement request that does not meet the requirements outlined in this policy.